Privacy Policy

ArkDeGlory ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and related services (collectively, "Services"). Please read this policy carefully. By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Services.

We collect several types of information in connection with the Services: Personal Information You Provide: • Full name, email address, phone number, and date of birth • Billing and payment information (credit/debit card details, billing address) • Passport or national ID information when required for bookings • Profile photo (optional) • Communication preferences Information Collected Automatically: • IP address, browser type, operating system, and device identifiers • Pages visited, time spent on pages, and navigation paths • Search queries and booking history • Location data (with your permission) • Cookies and similar tracking technologies (see our Cookie Policy) Information from Third Parties: • Social media profile data if you register or log in using social accounts (e.g., Google) • Payment verification information from payment processors • Property and service information from our partner providers

We use the information we collect to: Core Service Delivery: • Process and confirm bookings and transactions • Send booking confirmations, itineraries, and updates • Facilitate communication between you and service providers • Process payments and refunds Account Management: • Create and manage your user account • Verify your identity and prevent fraud • Respond to your inquiries and provide customer support Personalization and Improvement: • Personalize your experience and recommend relevant properties and services • Analyze usage patterns to improve our platform • Conduct research and analytics Marketing and Communications: • Send promotional offers, newsletters, and travel inspiration (with your consent) • Display targeted advertising based on your interests and browsing behavior Legal and Compliance: • Comply with applicable laws, regulations, and legal processes • Enforce our Terms of Service and other agreements • Protect the rights, property, and safety of ArkDeGlory and our users

We may share your personal information with: Service Providers: Hotels, hostels, tour operators, and transport companies to fulfill your bookings. These providers receive only the information necessary to complete your reservation. Technology and Service Partners: Payment processors, analytics providers, cloud hosting services, customer support tools, and marketing platforms who assist us in operating our Services. These parties are contractually bound to protect your information. Business Transfers: In connection with a merger, acquisition, or sale of company assets, your information may be transferred as a business asset. Legal Requirements: When required by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights or the safety of users. With Your Consent: We may share your information with third parties when you have given us explicit consent to do so. We do not sell your personal information to third parties for their own marketing purposes.

We retain your personal information for as long as necessary to: • Maintain your account and provide Services • Comply with legal, accounting, or reporting requirements • Resolve disputes and enforce agreements • Fulfill the purposes outlined in this Privacy Policy When we no longer need your personal information, we will securely delete or anonymize it. Booking records are typically retained for 7 years for tax and legal compliance purposes. You may request deletion of your account and personal data at any time, subject to our legal obligations to retain certain information.

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, understand how you use our Services, and deliver relevant content. For detailed information about the types of cookies we use and how to manage your preferences, please read our Cookie Policy.

We implement industry-standard security measures to protect your personal information, including: • SSL/TLS encryption for all data transmitted between your browser and our servers • Encryption of sensitive payment information (we are PCI-DSS compliant) • Access controls limiting employee access to personal data on a need-to-know basis • Regular security audits and vulnerability testing • Two-factor authentication for administrative access Despite these measures, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, and you share information at your own risk. We encourage you to use a strong, unique password for your account.

Depending on your location, you may have the following rights regarding your personal information: • Right to Access: Request a copy of the personal data we hold about you • Right to Rectification: Request correction of inaccurate or incomplete data • Right to Erasure: Request deletion of your personal data ("right to be forgotten") • Right to Restriction: Request that we limit how we use your data • Right to Data Portability: Receive your data in a structured, machine-readable format • Right to Object: Object to processing of your data for direct marketing or legitimate interest purposes • Right to Withdraw Consent: Withdraw consent for processing at any time, without affecting the lawfulness of prior processing To exercise any of these rights, please contact us at arkdeglory@gmail.com. We will respond within 30 days. We may need to verify your identity before processing your request. You may also unsubscribe from marketing emails at any time by clicking "Unsubscribe" in any marketing email or by updating your communication preferences in your account settings.

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at arkdeglory@gmail.com and we will promptly delete such information.

ArkDeGlory operates globally and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer personal data internationally, we implement appropriate safeguards such as standard contractual clauses approved by relevant data protection authorities, and we ensure that any data transfers comply with applicable privacy laws.

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties, and their collection and use of your information is governed by their own privacy policies. We encourage you to review the privacy policies of any third-party services you access through our platform.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of significant changes by: • Posting the updated policy with a new "Last Updated" date • Sending an email to the address registered to your account • Displaying a prominent notice on our website Your continued use of our Services after the effective date of a revised policy constitutes your acceptance of the changes.

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our Data Privacy team: Ark De Glory Sdn Bhd — Data Privacy Email: arkdeglory@gmail.com Phone: +60 12-257 6102 Address: 3 Towers Ampang, Kuala Lumpur, Malaysia If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. Last Updated: June 2026